IT Support Services
At IMTEX we are passionate about helping our clients to optimise their success.
Our IT Support Services have evolved over time; we continually assess our services to ensure that they meet the demands of the modern workplace. Working with a number of clients with businesses of all sizes in different sectors, Imtex are a truly diverse company who put the customer first.
At IMTEX we offer traditional IT user support, helpdesk support (both remote and onsite), as well as support monitoring and maintaining servers, networks and equipment. But, as technology has evolved, so have we. We now also provide support for multi-channel unified communications, Cloud services and IT security.
We provide a clear outline of our services and our pricing; we want to avoid bamboozling our customers with IT talk and a list of techie tools. We won’t provide you with a list of features that you don’t need, only to remove features if you need us to reduce the cost. We won’t sell to you.
So how does it all work?
At Imtex we work hard to ensure our clients are not only well looked after but also fully informed of both current and future plans. We will work with you to build an IT roadmap for your business to help you plan and budget for the future….
Lets start by having a chat… just arrange a meeting with our team by clicking the link below. This can be onsite, over the phone or via a video call. Whatever is easiest for you!
We will work out what you currently have and what you need. We will also discuss potential changes you need or should consider. We promise to not try and sell to you!
We will build a proposal and quote to cover suggestions made during our discussions. We will plan this together to ensure as little disruption as possible whilst still considering budgets.
On agreement of our proposal we will then implement an onboarding project to start managing your systems and planning any required projects. We will also build our roadmap at this point.
Unlimited remote and telephone support.
Service request system.
Guaranteed Service Level Agreements.
Basic Security Awareness Training.
Microsoft Software Updates.
Third Party Software Updates.
Third Party Technical Liaison.
Proactive monitoring and fixing of alerts.
Support for your existing IT infrastructure.
Network Server Cloud and Data Centre.
IMTEX How To Support.
Regular Business Technology Reviews & Consultations.
ONSITE Support can be included.
24/7 Support can be included.
Get In touch
Areas we already provide IT Support to...
IT Support Towcester | IT Support Milton Keynes | IT Support Northampton | IT Support Bedford | IT Support Kettering | IT Support Peterborough | IT Support Rushden | IT Support Wellingborough | IT Support Daventry | IT Support Corby | IT Support Coventry | IT Support Rugby | IT Support Leicester | IT Support Market Harborough | IT Support Buckingham | IT Support Brackley | IT Support Banbury | IT Support Bicester | IT Support Silverstone